KNOW YOUR WARRANTY OPTIONS
At Hard Rock Stone Works, we believe our commitment to the highest quality people and products is what truly sets us apart. We proudly include an excellent one-year warranty with every stone purchase and offer an innovative transferrable lifetime warranty as part of our Stone Defender Maintenance Plan. We even offer a lifetime chip repair warranty. To learn more, keep reading or reach out to one of stone specialists. To schedule warranty service, please click here.
A ONE-YEAR WARRANTY IS INCLUDED WITH EVERY STONE PURCHASE.
At no additional cost to you, your stone includes a guaranteed limited warranty for up to one year after final inspection. No action is required on your part to activate this warranty, it is tied to your purchase and stored in our database. You’ll also receive a personalized warranty certificate in your final purchase folder.
This warranty specifically covers our superior sealer which is part of our fabricating process. Unlike many fabricators that use lower-quality, superficial sealants, we use a premium impregnating sealer plus proprietary processes to create exceptionally durable, beautiful countertops. In fact, as part of this warranty, we’ll reseal your countertop within the first 90 days after installation on the rare chance staining occurs.
TRANSFERRABLE LIFETIME WARRANTY IS AVAILABLE.
Choose the BEST CARE option as part of our Stone Defender Maintenance Plan to receive a transferrable lifetime warranty against staining. You’ll also enjoy professional-grade stone care including an annual deep cleaning and polish. Keep in mind, your transferrable lifetime warranty adds value to your home as it extends protection to new owners.
CHIP MINIMIZER INCLUDES A LIFETIME CHIP REPAIR WARRANTY.
With Chip Minimizer, we aim to prevent chips first by using a rounded-edge technique for your sink perimeter. However, if a chip does happen, no worries. With your purchase of Chip Minimizer, you’ll receive our Lifetime Chip Repair Warranty.* This means the expert team at Hard Rock Stone Works will work to repair any and all chips that may occur around your sink perimeter, for life.
*WARRANTY IS FOR REPAIR ONLY, NOT REPLACEMENTS. REPAIRS MAY BE VISIBLE AND FELT. NOT ALL CHIPS CAN BE REPAIRED. LARGER CHIPS WILL NEED THE BROKEN PIECES TO FACILITATE THE BEST POSSIBLE REPAIR.
SCHEDULING SERVICE IS FAST AND EASY.
To schedule service, simply email us at email@example.com. Our process is streamlined for your convenience. Please include your warranty number, name, address, phone number and a brief description of your service need. Pictures are also very helpful in assuring we provide the right team, equipment and timing. Our dedicated service team will review your request and contact you within 24 hours.